Help & FAQ

No, we only deliver to mainland UK, Southern and Northern Ireland and the Channel Islands. Unfortunately we do not have the facilities to delivery outside these areas or to BFPO or POBOX addresses.

Our online prices match the prices in our high street stores, including our stores in the Channel Islands. For this reason we do not offer a different price for customers living in the Channel Islands. The price you see is the price you pay. For your information Stylo Barratts do not pay VAT on product sold to customers living within the Channel Islands.

Depending on which delivery option was chosen, goods will arrive within 7 working days if you chose the £3.50 option, or within 3 working days if you chose the £5.50 option. If living in UK offshore or Northern Ireland this takes 7 working days. Southern Ireland deliveries take 10 working days.

Unfortunately no amendments can not be made after placing your order.

Unwanted items can be posted back to the address given on the invoice, or you can take them back into your local store.

On Stage 2 of the order process you are given the option to change the delivery from default of 7 working days at £3.50 to the 3 working days at £5.50 delivery. For UK offshore addresses and Northern Ireland deliveries, you must select the £9.00 delivery option which will be delivered within 7 working days. For Southern Ireland, you must select the £9.95 delivery option which will be delivered within 10 working days.

No, we cannot amend your delivery address details after your order has been placed.

We are currently offering free returns on all orders, to ensure customer satisfaction on every order placed.

As soon as we receive the unwanted goods your account will be credited. Once we have processed the refund, this can take upto 3 working days to show on your bank account.

No, we can only refund your account if your unwanted goods are sent back here. If an exchange is required, this is possible by calling into your local branch and exchanging for the desired product.

This may be due to our systems not recognising your email address. or an incorrect email address being registered under your account.

All cards are issued with a start date but are not always evident on the card, please contact your card issuer for further assistance

Unfortunately there is no facilities to accept gift vouchers on line at the moment.

Your parcel maybe left in a secure place if you are not home when using the standard £3.50 delivery option or the Courier should leave a card through your door advising of redelivery. If the premium £5.50 delivery is chosen, this has to be signed for and will not be left. You will be left a card through your door advising of redelivery.

The delivery you pay is per order not per item.

Glossary of terms

Here are some helpful explanations about the wide selection of footwear that we sell.

Ankle strap shoes - An ankle strap shoe has a single strap or multiple straps that wraps around the ankle.

Ankle wrap shoes - Ankle wrap shoes feature ribbons, string, or other material that can be wrapped around the ankle multiple times and tied.

Ballerina - Inspired by ballet slippers, ballerinas have a flat heel, closed toe, and a slipper-style construction showing a lot of the foot.

Boot - A shoe that covers the whole foot and the part of the leg, the length of which determines if it is an ankle boot, mid high boot, over the knee boot etc.

Brogue - A brogue is a thick and heavy shoe with a punched detail trim.

Canvas Shoes - Canvas shoe often has with a pliable rubber or vulcanised sole and can often be referred to as pumps or leisure shoes.

Espadrilles - A sandal with a woven sole typically made from rope and often a fabric upper.

Flip-Flops - A "flip flop" sandal is a flat, casual sandal (usually a thong) that is free at the back, so that when you walk you get a "flip-flop" sound.

Gladiator Sandals - These sandals are Roman-inspired shoes and often feature multiple straps and studs.

Insole - An insole is the piece of material shaped to match the bottom of the shoe. The shoe is constructed around it, with the upper, welting, and lining attached.

Jelly shoes - A jelly is type of sandal or shoe often made from flexible transparent plastic.

Kitten heels - A kitten heel is a type of shoe with a thin low heel that tapers sharply into a narrow base.

Loafer - A low step-in shoe, the top resembles a moccasin but has a broad flat heel.

Mary Jane - A Mary Jane shoe is usually styled after shoes that children used to wear. Mary Jane's can have varying heel heights and come in a variety of styles, but what makes them Mary Jane's is the strap that crosses the middle top of the foot.

Moccasin - A moccasin is a slip-on shoe with stitches around the top at the front, originally worn by Native Americans.

Mule - A mule is a shoe or slipper with any size heel.

Oxford Shoes - An oxford shoes is a sturdy, low lace up shoe that encloses the foot.

Peep toe - A peep-toe shoe has an opening at the tip of the toes that shows part of the toes but not the whole toe line.

Platforms - Platform shoes have thick soles sitting under the front part of the foot. This style comes with a variety of different heel types, including wedge heels, stiletto heels, chunky heels, etc.

Pump - The pump has become almost a generic word for shoe but often relates to a low-cut shoe that surrounds the foot without fastenings.

Sandal - Worn in both the day and evening, sandals are shoes with open toes and backs and have single or multiple straps for fastening.

Sling-backs - A sling-back has a strap that connects from the sides or the vamp of the shoe, and wraps around the back part of the foot.

Stacked heels - Stacked heels look like thin layers of wood that as stacked to create a wedge, flat or high heel.

Stiletto - The term "stiletto" refers to a type of shoe heel that is pointy, thin and high.

T-bar - The strap is in the shape of a "T" across the front of the foot.

Tongue - The flap of material under the laces of a shoe or boot.

Trainer, running shoe or sneaker - Are comfortable, lightweight shoes made of canvas or leather upper, with a pliable rubber sole, often used for athletics.

Wedges - A wedge heel extends from the back of the shoe to right under the foot like a triangle, running in a wedge shape from back to front. A wedge shoe can be of any height.

Wellington Boots - A rubber water-repellent boot often extending to the knee.

Information

• » Help & FAQ